Privacy Policy
At Forever Hugs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our site, you agree to the terms of this policy.
What We Collect
When you browse our store or place an order, we may collect the following information:
-
Your name and contact details (email, phone, address)
-
Shipping and billing information
-
Payment details (processed securely via third-party providers like Stripe or PayPal)
-
Order history
-
Optional info like gift notes, survey responses or email sign-ups
We also collect data through cookies and analytics tools to help us improve your browsing experience.
How We Use Your Information
We use your personal information to:
-
Process and deliver your orders
-
Send you order updates and tracking info
-
Provide customer support
-
Improve our site, products, and services
-
Send marketing emails (only if you opt in—you can unsubscribe any time)
We will never sell, rent, or trade your information to anyone. Promise.
Third-Party Services
We use trusted third-party platforms to help run our store (e.g. Shopify, payment processors, shipping providers). These services may access your information only as needed to perform their functions.
We take reasonable steps to ensure they comply with privacy obligations.
Cookies & Analytics
We use cookies to keep things running smoothly—like remembering your cart or understanding how people navigate our site. You can disable cookies in your browser settings, though some features may not work as intended.
We also use tools like Google Analytics to learn how visitors interact with our site (no personally identifying info is collected in this process).
Your Rights
You have the right to:
-
Access the personal info we hold about you
-
Correct or update your details
-
Request deletion of your data (where legally allowed)
To make a request, just use our contact form.
Keeping Your Info Safe
We take security seriously and use industry best practices to protect your data. No method is 100% foolproof, but we do everything we can to keep your details safe.
Children’s Privacy
Forever Hugs is made for families—but our website is not intended for children under 13. We do not knowingly collect information from anyone under that age without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here and take effect immediately.
Contact Us
Have questions or concerns? We’re here to help.